Loading…
Loading…
PCF 4.3
Manage Customer Service
Ticket intake via web form and email, SLA tracking with breach alerts, escalation rules, and CSAT survey automation. Support team leads can view queue metrics, agent performance, and SLA compliance in real time.
Compliance
What's included
Locked until purchase
Before you buy — what this solution is (and is not)
Support Ticket System — production-ready internal ticket tracker for teams that take support requests through a web form and resolve them with email replies. Includes priority-based SLAs, state machine, CSAT ratings, and an agent dashboard. This is not a full-stack helpdesk — no live chat, no email ingestion, no automation rules, no multi-brand SLAs. If your team handles customer tickets from multiple channels, start with Zendesk, Freshdesk, or Intercom. Use this as a solid internal-ops tracker (IT team queue, ops queue, partner support) or as a starting codebase. Target fit: internal ticket queues and single-channel external support teams of 2–20 agents.
Coverage-based tier: see how Starter vs Gold-star is decided.
Cost to own
Build yourself
This solution
Dev cost based on senior full-stack at $100–$200/hr. Infrastructure cost is identical either way — you keep full ownership.
vs. SaaS subscription
Zendesk Suite
Professional · 50 users · $115/user/mo
SaaS · per year
$69K
SaaS · 3 years
$207K
This solution — one-time
$499
Year 1 saving
$69K
You own the code. No recurring seat fees, no vendor lock-in, no usage caps. Zendesk Suite: Annual billing required; advanced routing is add-on priced.
Tech stack
Compliance
Live interactive preview generates on purchase