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PCF 4.4
Manage Customer Service
NPS, CSAT, and CES survey dispatch with automated follow-up sequences, feature voting board, and a feedback-to-roadmap pipeline. Product teams can segment responses by plan tier, geography, and user cohort.
Compliance
What's included
Locked until purchase
Before you buy — what this solution is (and is not)
Customer Feedback Platform — a solid base for NPS, CSAT, and CES style surveys, response dashboards, segment-oriented reporting, and a feature request board with voting and lifecycle states. It is not a Qualtrics-class experience management layer: no production-grade embedded or SDK collection, no proven closed-loop action engine to CRM/CS, and no Productboard-style roadmap-execution tie-in to dev tools. Use this as an internal or early-stage product feedback app, or as code you extend with the critical items above. Target fit: small product teams (≤ 50) who can live with web and mobile screens inside the app and are willing to add integrations. If you need in-product intercepts, enterprise playbooks, or MRR-weighted public roadmaps out of the box, compare to Qualtrics, Delighted, or Productboard.
Coverage-based tier: see how Starter vs Gold-star is decided.
Cost to own
Build yourself
This solution
Dev cost based on senior full-stack at $100–$200/hr. Infrastructure cost is identical either way — you keep full ownership.
vs. SaaS subscription
Qualtrics XM
Essentials · flat rate
SaaS · per year
$18K
SaaS · 3 years
$54K
This solution — one-time
$499
Year 1 saving
$18K
You own the code. No recurring seat fees, no vendor lock-in, no usage caps. Qualtrics XM: $1,500+/mo, feature-gated tiers, no data portability.
Tech stack
Compliance
Live interactive preview generates on purchase